An Open Letter To Clients

Dear clients,

Our focus is on client care and our people.

Rarely in our history have we – as individuals, as companies, as Canadians and as a global society – faced such uncertainty. Over the last several weeks, the COVID-19 pandemic has resulted in rapidly changing circumstances that affect us all.

Our top priority is to ensure the health and well-being of our associates and our clients. To this end, we have implemented remote work arrangements for our colleagues, and employed technology solutions for holding client meetings.

Our focus is on providing resources and support – whether through communications and expert insights or trading capabilities. Even as we deal with historic market conditions and modified work arrangements to ensure the safety of our people and clients, we are working tirelessly to minimize service disruptions.

In times like these, the decisions we make and the actions we take have added weight. We do not take this responsibility lightly. We know we can either add to the unrest, or help to provide some calm – both for those who make up our organization and for those who depend on us to help secure their financial futures.

I am confident we will weather this situation, just as we have persisted through past turmoil, by keeping our focus on the long-term, maintaining the best possible service levels for our advisors and clients, and most important, showing – as individuals and as a firm – that caring for each other is our most important calling. 

Thank you for entrusting us with such an important part of your life. We will get through this trying time together.

Sincerely,

Paul Allison
Chairman and Chief Executive Officer
Raymond James Ltd.